Need help, want to report an issue, or support IcePhox?
Start here for support access, bug reporting, Patreon support, and lifetime or custom order links.
Support Paths
Bug Reports
Use /report in the bot if available.
Support Access
Use /support to access the support server.
General Help
Check the FAQ and legal pages if you need quick answers before reaching out.
Community
Join the Support Discord
Talk with the IcePhox community and reach the current support channels directly.
Privacy and Data Requests
To request access to, correction of, or deletion of information connected to your Discord account, use /privacy request in the bot and /privacy status to check progress, or contact the team through IcePhox Support Discord. Use a private support channel or staff ticket when available rather than posting account information publicly. If the bot is restricted, use the support server directly; you do not need the bot's direct messages.
Identify the request as Privacy Request, specify whether you need access, correction, or deletion, and supply your Discord user ID. Do not send passwords, access tokens, or sensitive identity documents in public channels.
Requests are handled through authorized staff review. A Discord slash-command request is associated with the authenticated account that submits it; support-server requests may require additional account verification. Some moderation, security, dispute, or financial records may need to be retained. We will explain any applicable limitations before closing a request. This is not an automatic deletion service.
Support IcePhox
Lifetime and Custom Orders
Use PayPal checkout for lifetime perks and custom orders.